Privacy Policy

Last updated: 2025

1. Introduction

This Privacy Policy explains how OneVPN (“Service”, “We”, “Us”) collects, processes, and stores user information. We respect your privacy and collect only the minimum data required for stable operation.

2. Data We Collect

2.1. Data during registration

• Email address
• Password (encrypted, never stored in plain text)
• Payment information (processed by third-party payment systems)

2.2. Data during service usage

We do NOT collect:

• Browsing history
• DNS requests
• Traffic content
• Visited websites or apps used

We may collect minimal operational data:

• Connection timestamps (for load balancing)
• Server region used
• Device type (Windows, Android, macOS, Linux, iPhone)
• Technical logs in case of connection errors

3. Data Collected by Analytics

If we use analytics tools such as:

• Google Analytics
• Yandex Metrica

They may collect:

• Session duration
• Pages visited on our website
• Browser and OS information
• Approximate location (city level)

You can disable analytics using browser extensions or built-in privacy settings.

4. Data Storage

User data is stored on secure VPS servers located in trusted European data centers such as:

• Hetzner (Germany, Finland)
• Contabo (Germany)

All access is strictly limited, and data is encrypted at rest and in transit.

5. How We Use Data

• Provide and maintain the VPN service
• Communicate with users
• Detect technical issues
• Prevent fraud or abuse
• Improve performance of servers

6. Sharing of Data

We do NOT sell or share user data with advertisers or third parties.

Data may be shared only when legally required by an appropriate legal request (court order).

7. Your Rights

• Request deletion of your account
• Request export of your stored data
• Disable analytics cookies

8. Contact

Email for privacy questions: support@onevpn.shop